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What is your delivery area?
Our delivery area currently includes all areas in Kentucky and Indiana. If you are not sure if your party is taking place within our delivery area, please give us a call to find out. We will continue to expand our delivery area in the future. Additional delivery charges may apply.
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What kind of Rental Agreement/Safety Rules/Operating Instructions do you offer?
Upon the delivery your reservation, you will receice an invoice containing a copy of our "Rental Agreement, Release and Assumption of Risks" and "Safety Rules & Operating Instructions". Please read over these documents and feel free to contact us via phone or email if you have any questions. On the day of your event, our driver will have a copy of these documents and will need your signature at that time. There are also rules and guidelines posted on our inflatables.
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What is your weather/rain cancellation policy?
There is no penalty or deposit lost for an event cancelled due to rain or high winds as long as the cancellation takes place before we get to your location to set up. If rain or high winds are in the forecast for the day of your event, you may cancel as late as the morning of the event prior to us leaving our warehouse. We usually leave the decision up to you, but in cases of heavy rain or high wind we cannot set up an inflatable.
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What kind of deposits and method of payments do you accept?
Deposits: A deposit of half the rental amount is due if you elect not to reserve via MasterCard or Visa. If you leave a credit card to confirm your reservation, nothing is charged and you can choose any form of payment upon delivery. This deposit is refundable as long as the event is cancelled for a valid reason (i.e. weather, family emergency, etc.) prior to our drivers arriving at your location for set up. Methods of Payment: MasterCard, Visa, check, money order/cashier's check, and cash is acceptable for all customers. A company check is also acceptable for businesses, religious organizations & schools.
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Is there sales tax?
Yes, there is Sales Tax: Applicable state sales tax will be added to all sales unless a tax exempt number is provided.
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What kind of space and electrical requirements are there?
Yard Requirements: The surface on which we set up the inflatable must be flat (no more than 8 inches of slope over a distance of 15 feet) and clear of any sharp objects, such as sticks and rocks, as well as pet droppings. There should be no low hanging tree branches or power lines overhead. Driveways (or streets for block parties) are fine, just be sure to let us know ahead of time so we bring sand bags instead of stakes to secure the inflatable. Electrical Requirements: We recommend a grounded outlet on a dedicated 20-amp circuit breaker to run the blower that keeps the inflatable inflated.
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How do I order a bouncy or other rentals?
Our office is waiting for the opportunity to answer all of your questions and to make your event or party special. You may give them a call (502)239-2626 or email Big Daddy's Bouncys with any questions or to place your order or use the links on our website to send them an email requesting the items you are interested in.
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What should I do if I encounter any problems?
Big Daddy's Inc. provides you with a phone number to reach them in the event of a problem. With over 5 years of experience in the inflatable rental business, problems are rare. All of us at Big Daddy's Bouncys want your event or party to be special and memorable. If you should encounter a problem our guys stands ready to help.
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What happens if I lose power?
All inflatables designed for commercial or rental use require a fan or blower that runs continuously. Should the blowers provided to you stop working, immediately remove the children playing in or on it. Then check the circuit breaker to see if it has tripped. If so, reset the breaker and continue playing on the inflatables. Should the breaker trip a second time you should try another electrical outlet. If it trips again please call the number provided to you.
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Is it Safe to use electricity with inflatables that use water?
It is important that when using inflatables that require water that the electrical outlet be protected by a ground fault circuit interrupter (GFCI). This will trip if there is an electrical short. Also, you should insure that any extension cords or electrical cords are not lying in the water.
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Why is an adult required at all times to monitor the use of an inflatable?
Inflatables that are used correctly are safer than playground swings and slides. Improper use by the occupants, such as climbing on the nets, rough housing or running into one another can cause serious injury. It is important that a responsible adult be in charge of an inflatable at all times to insure that all safety rules are followed to prevent injury.
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What is the Cancellation Policy?
If you have to cancel your reservations with us for any reason, there is no charge for up to 72 hours prior to the event date. There is a $25.00 cancellation fee for 48-72 hours prior to your scheduled event date and within 24 hours of your scheduled event date, there is a $50.00 cancellation fee. There are special circumstances that these fees will be waived.
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